Privacy policy

Who we are

Graybook Labs ([legal entity name]), [office address], is the applied AI company of the Graybook group (“Graybook Labs”, “we”, “us”). This policy covers labs.graybook.co, our “Work with us” form and the emails we exchange with you. It does not cover the websites or products of the other Graybook companies, including the Graybook trading platform where Vig is used, which have their own policies.

Information we collect

• When you use the “Work with us” form: your name, email address, company, website, what you need, where your data lives, your timeline, what you write in the form and any files you attach.
• When you email us: your name, email address and whatever you choose to include.
• When you apply for a role: the details and documents you send us, such as a résumé or portfolio.
• When you visit the site: our web server logs your IP address, browser type, the pages you request and the time of each request.

We don’t ask for and don’t want sensitive information such as government ID numbers, health information, bank or card details, or trading account credentials through this site.

Sample documents and project data

Sample documents you attach to the form are read by the Labs engineering team to understand your project. Please send samples only, remove personal information about other people where you can, and don’t send anything you aren’t allowed to share. If you need a confidentiality agreement before sharing data, ask us and we will sign one first.

Data you give us for a paid project (for example to fine-tune a model or build a retrieval index) is handled under the written agreement for that project, which governs if it differs from this policy.

Vig

Vig, our AI quant, is used inside the Graybook trading platform. Conversations with Vig, and the trades, positions and documents it reads to answer you, are handled under the platform’s own privacy policy, not this one. The example conversations on this site are made up and contain no one’s real data.

How we use it

• To reply to you, scope your project and, if we work together, deliver it.
• To review job applications.
• To answer your emails and keep a record of our conversations.
• To run, secure and fix the website, and to prevent abuse.
• To meet our legal, tax and record-keeping obligations.

We don’t sell or rent personal information, we don’t share it for cross-context behavioral advertising, and we don’t use it to make automated decisions about you.

Model training

We do not use what you send through this site, or any client’s data, to train models for anyone else. Client data is used to build that client’s models only, and only as their project agreement allows.

Who we share it with

• Service providers who host the site, store files, run compute and send and receive email for us, under contracts that limit their use of your information to providing their service.
• Our professional advisers, such as lawyers and accountants, where they need it to advise us.
• Other Graybook companies, only with your permission, for example if you ask us to introduce you to Graybook Technologies for hosting.
• Authorities, where the law, a court order or a regulator requires it, or to protect our rights or someone’s safety.
• A successor, if Graybook Labs or its business is reorganized or transferred, under the same protections.

Cookies and analytics

This site does not set cookies and does not use analytics, advertising or tracking tools. Our fonts, images and video are served from our own servers, so visiting the site does not send your information to third parties. If we ever add analytics or cookies, we will update this policy first and ask for consent where the law requires it.

How long we keep it

• Enquiries that don’t become projects: up to [24 months] from your last contact with us, then deleted. You can ask us to delete them sooner.
• Clients: for as long as the project lasts and afterwards as the project agreement and the law require.
• Job applications: up to [12 months], unless you ask us to delete them sooner.
• Server logs: up to 12 months, unless needed to investigate a security issue.

Your rights

Depending on where you live, including California and other US states with privacy laws, and the UK or the European Economic Area, you may have the right to know what information we hold about you, to get a copy, to correct it, to delete it, to object to or restrict some uses of it, and to withdraw any consent you gave. We will not treat you differently for using these rights.

Email [labs@graybook.co] with your request. We may need to confirm your identity, and we will reply within 30 days (45 where state law allows). You may use an authorized agent, and if you are not satisfied you can complain to your local data protection authority.

Security

We use encryption in transit (HTTPS), access limited to the people who need it, and monitoring of our systems. No system is perfectly secure; if we learn of a breach that affects your information, we will tell you as the law requires.

Where it is stored

We are based in the United States and store information here. If you contact us from another country, your information will be transferred to and processed in the United States, with the safeguards the law requires.

Children

This site is for businesses and professionals. It is not directed at anyone under 18, and we don’t knowingly collect information from children.

Changes

We may update this policy. The date at the top shows when it last changed; if a change is significant, we will say so on this page before it takes effect.

Contact

Graybook Labs, [office address] · [labs@graybook.co]